Terms & Conditions

Terms & Conditions

Renewal. This agreement cancels and supersedes all prior agreements between the two parties for service. Agreement is effective on the date of invoice and will remain in force for one (1) year. This agreement is only for domestic premises. Agreement is self-renewing and will renew annually at prevailing rates, terms and conditions, unless and until terminated by either parties in writing, not more than 30 days from billing date.

Payment. The customer will pay the full amount of the invoice within 7 days of the invoice, or as otherwise indicated on the invoice. If the customer does not pay the invoice when due, without prejudice to any other remedies Reliance heating and cooling may have, Reliance Heating and Cooling may charge: an administrative charge interest at the rate of RBA recovery cost. If the customer pays with credit card Reliance Heating and Cooling reserve the right to apply surcharge. Reliance Heating and Cooling will notify customer in writing of any increase in charges. Agreements not paid in full within three months will be removed from customer’s account and any services performed during this period will be billed at Company’s prevailing rates. Upon breach of terms or default in payment, Company reserves the right to withhold service. Failure on the part of the customer to make payment when due shall relieve the seller of the entire obligation of providing service under this agreement.

Cancellation. Either party may cancel this agreement by providing 30 days written notice. Agreement is transferable to a new homeowner when service is established with the Company. After 30 days from invoice date there is no refund of this agreement.

Conditions of Coverage. Upon initial visit by technician, system will be inspected for compliance with company criteria. Items determined necessary to bring up to this criteria will be the responsibility and expense of the customer and agreement will not be applicable until criteria are met. If, upon inspection, the equipment covered ceases to meet acceptable standards for continued coverage, all costs for parts and service rendered prior to the date of cancellation will be applied against the cost of the agreement. The Company reserves the right to postpone services for unsafe or unsanitary conditions.

In the event that the equipment under agreement is no longer economically repairable, we will provide customer with a quote to replace, until replacement takes place, no further service work will be performed. Customer is to keep equipment accessible and free from any obstructions that deter proper servicing of equipment. Area around equipment, including crawl space must be accessible. Obligation to furnish replacement parts is subject to availability of parts from normal sources of supply. If parts are unavailable or obsolete contract coverage on these items is voided.

Exclusions. Agreement does not cover parts or labour when failure is a result of the following; Unnecessary or nuisance calls will be charged and paid by the customer at prevailing rates. Examples of such are thermostats set too low or in the off position, emergency switches or disconnects turned off, clogged air filters, circuit breakers tripping and blown fuses due to power outages, etc. Company will not be held responsible for any changes, additions or deletions to existing equipment that may be dictated by local codes, government authorities, insurance companies, or any other third party unless authorised and paid for by the customer.

This agreement does not cover loss or damage resulting from fire, water, wind-storm, hail, lightning, earthquake, theft, riot, misuse or abuse, or any other circumstance beyond the Company’s control.

This agreement does not cover high voltage electrical work, blown fuses, disconnects, circuit breakers, plumbing or piping, or other equipment beyond that listed herein. This also includes non working parts of equipment, including diffusers, ductwork, blower housings, coils, unit cabinet, trim, pipes, supports, insulation, etc. Additional equipment used in conjunction with the operation of the system, such as humidifiers, air cleaners, electronic thermostats, etc. is not covered under this agreement. Design criteria, air balancing, improper sizing, or design deficiencies beyond failure of equipment covered herein would be subject to an additional charge. Liability for injury or damage to persons or property or consequential damage resulting from defects in or non-operation of equipment or its accessories, nor resulting damage from emergency drain pans or clogged condensate drain lines. Variable speed replacement parts are not covered by this Agreement.

Default by customer. Company reserves the right to terminate agreement without notice or refund if any of the following occur: Customer permits any person other than an employee or authorized representative of Company to perform service on customer’s equipment. Customer fails to keep account current in accordance with existing credit policy of Company. In such case, Company reserves the right to withhold service.

Preventive Maintenance Inspection (PMI). This service is provided under the agreement but in itself holds no monetary value. It is the customer’s responsibility to contact our office to schedule inspection. Company is not responsible if PMI is not performed due to the unavailability of customer to schedule work.

Service Hours. Normal service covered by this agreement including PMI, will be performed during our regular working hours, Monday through Friday, 8:00 am to 4:30 pm. Emergency service will be provided and billed at Company’s prevailing rates. Emergency service constitutes no cooling or water leaking where property damage may occur.