Reliance Heating & Cooling – Privacy Policy
ABN: 27 122 829 976
Last updated: 24/06/2025

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1. Privacy Policy (Plain-English Summary)

We respect your privacy and are committed to protecting your personal data. This summary provides a snapshot of what we collect and how we use it:

• We collect your name, contact details, and order info to process transactions and provide services.
• We do not sell or share your information with third parties for marketing.
• We use Google & Bing cookies to understand website traffic and improve user experience.
• You can request to access, update, or delete your personal data at any time.

Read below for the full details or contact us with any concerns.

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2. Full Privacy Policy

Information Reliance Heating & Cooling Collects:
• Name, phone number, email, and delivery address
• Details about your purchases and interactions with our website

How We Use Your Information:
• To process orders and deliver services
• To respond to customer enquiries and support requests
• To send service-related emails (not marketing unless subscribed)

Your Rights:
Under the Privacy Act 1988 (Cth), you have the right to:
• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for data usage
To exercise your rights, contact: accounts@easyair.com.au

Cookies & Tracking:
Our website uses cookies to enhance visitor experience, analyse traffic, and track the performance of advertising campaigns. Below we explain how we use these technologies and how you can manage or opt out of them.

(i) Google Analytics 4 (GA4)
We use Google Analytics 4 to help us understand how users engage with our website. GA4 uses cookies to collect information such as your device, location (based on IP), time on site, and interactions. Data is anonymised or pseudonymised where possible and used to improve website performance and usability.

• Google Privacy Policy (and to manage or delete stored data):
• https://policies.google.com/privacy

• Opt Out of Google Analytics:
• You can install the Google Analytics Opt-out Browser Add-on:
• https://tools.google.com/dlpage/gaoptout

(ii) Google Ads
We use Google Ads to show relevant ads and measure their performance. Cookies may be used to:
• Show personalised ads based on your browsing behaviour
• Track actions like clicks, enquiries, or purchases

• Google Ads Policy & Technologies:
• https://policies.google.com/technologies/ads

• Opt Out of Google Personalised Ads:
• https://adssettings.google.com/authenticated
You can also manage your ad personalisation settings across all Google services from this link.

(iii) Other Google Privacy Controls
• Google Data & Privacy
• https://myaccount.google.com/data-and-privacy
• Privacy controls in Google Analytics
• https://support.google.com/analytics/answer/9019185

(iv) Microsoft Advertising (Bing Ads)
We use Microsoft Advertising to show ads on Bing and its partner networks. Cookies allow us to:
• Track conversions and improve ad targeting
• Measure performance of ads you’ve interacted with

• Microsoft Privacy Statement:
• https://privacy.microsoft.com/en-us/privacystatement

• Opt Out of Microsoft Ads Personalisation:
• https://account.microsoft.com/privacy/ad-settings

Managing Your Cookie Preferences

When you first visit our site, you can choose to accept or reject non-essential cookies. You can also:
• Adjust your preferences via our cookie settings tool here
• Clear or block cookies in your browser
• Use the opt-out tools provided by Google and Microsoft as linked above

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