Reliance Heating & Cooling

Refunds and Returns

Refunds & Returns

Reliance Heating & Cooling – Refunds & Returns Policy
ABN: 27 122 829 976
Last updated: 24/06/2025

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1. Refund & Returns
We comply with Australian Consumer Law. You are entitled to a replacement, refund or repair where goods are:
• Faulty
• Not as described
• Do not perform as advertised

Change of Mind: We do not offer refunds for change-of-mind purchases. Please ensure correct sizing and compatibility before ordering. Contact us for advice if unsure.

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2. Warranty

• Manufacturer warranties apply to all units.
• We also offer workmanship guarantees.

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Reverse-Cycle? Ducted? Not sure what’s right for you?

We know choosing affordable, energy efficient heating and cooling can be a pain.
Call us today and we’ll be happy to help you find the best option without all the fuss!